Shipping Policy

At SWAINEX, we are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy carefully for complete information regarding order processing and delivery.

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed on Sundays or public holidays.
• Once your order is shipped, you will receive a confirmation message or email with tracking details.

Shipping Time

Estimated delivery time may vary depending on your location:

• Metro Cities: 3–7 business days
• Other Locations: 5–10 business days

Please note that delivery times may be affected during high-demand periods, sales, or unforeseen courier delays.

Shipping Charges

• Free shipping may be available on selected orders or promotional offers.
• Shipping charges, if applicable, will be displayed at checkout before payment.

Order Tracking

Customers can track their orders using the tracking details shared after shipment confirmation.

Delayed or Lost Orders

While we work with trusted courier partners, SWAINEX is not responsible for delays caused by:

• Natural disasters
• Weather conditions
• Courier service disruptions
• Incorrect shipping information provided by the customer

If your order is significantly delayed, please contact our support team for assistance.

Incorrect Address

Customers are responsible for providing accurate shipping details. SWAINEX is not responsible for orders delivered to incorrect addresses provided during checkout.

Damaged Packages

If you receive a damaged package, please contact us within 24 hours of delivery with clear photos of the package and product.

Contact Us

For shipping-related questions or support, please contact us,

Thank you for shopping with SWAINEX.